酒店常用英语术语,酒店客房部常用英语术语

('酒店英语缩略术语General一般GMGeneralManager总经理DGMDeputyGeneralManager副总经理DODirectorofOperations营运总监（相当于住店经理）RMResidentManager驻店经理DBDDirectorofBusinessDepartment发展总监（相当于销售总监）FCFinanceController财务总监DHRDirectorofHumanResource人力资源总监HODManagerofDepartment部门经理MODManageronDuty值班经理FOMFrontOfficeManager前厅部经理AFOMActingFrontOfficeManager前厅部副经理GSCGuestServiceCenter(Manager)大堂副理（希尔顿）（一般：AssistantManager,DutyManager）GSMGuestServiceManager客服经理GSTGuest客人RDMRoomsDivisionManager客房经理DORDirectorofRooms房务总监SALTSatisfactoryAndLoyaltyTracking满意度和忠诚度调查（HILTON）GSTSGuestSatisfactionTrackingSystem宾客意见调查系统（IHG）ESPSEmployeeSatisfactionPulseSurvey员工满意度调查TQMTotalQualityManagement全面质量管理SOPStandardOperatingProcedures标准经营程序QESQualityEvaluationSystem质量评估系统Finance财务POMProprietyofMaintenanceIBFCIncomeBeforeFixedCost，固定费用前收益，相当于以前的GOPEBITDA希尔顿税前利润。1.earingsbeforeinterest,tax,depreciationandamortization付息，纳税，贬值及折旧前收益2.earningsbeforeinterest,taxes,depreciationandamortization未计股息，税款，折旧和债务前的利润，税前利润，毛收益(额)（息税折旧摊销前利润）PBITProfitbeforeinterest,tax,????息前，税前利润KPI\'sKeyPerformanceIndex关键任务指标COSCostofSales销售成本PTERPayrollTaxEmployeeRelationship与员工有关的薪酬税金POMECProprietyofMaintenanceEnergyCostARaccountsreceivable应收账款GS&BGroupService&Benefit集团服务费及收益IBTInternationalBusinessTravel客源结构:国际商务旅行LEILeisure客源结构：休闲CONVConvention客源结构：会议CMTGCorporateMeeting客源结构：公司会议PERMPermanent客源结构：长住客NREVNon-revenue客源结构：无收入或系统优惠MPIMarketingPenetrationIndex市场渗透指数ARIAverageRateIndex平均房价渗透指数RGIRevenueGenerationIndex客房收入渗透指数AGAGain得到ALALost损失POPPeriodoverPeriod同期比较YOYYearoverYear年同比；与前一年同期比较IBPIntegratedBusinessPlan综合经营计划GOPGrossOperatingProfit营业毛利ManagementFee管理费SALES销售DOSMDirectorofSales&Marketing市场销售总监FlipChart会议翻纸板IATAInternationalAirTransportAssociation国际航空和运输业协会Consortia旅行商联合体（美国：ABCCorporateService,AmericanExpress;欧洲：CarlsonWagonlit,Dertour）TMCTravelManagementCompany差旅管理公司（中国市场：CITS-Amex国旅运通，CWT中航嘉信，FCM,BCD等）ImplantTMC在其客户企业中的派驻式服务机构，通常为2-5人的小组。TravelPolicy差旅政策（包括住房、餐饮、招待费、洗衣费等的规定）PerDiem每日消费额度MICEMeeting,Incentive,Conference&Exhibition会议、奖励旅游和展览PCOProfessionalConferenceOrganizer专业会议组织者FamTripFamiliarizationTrip（买家）体验游RoadShow路演式展会RSORegionalSalesOffice集团区域销售KNRKeyNegotiatedRate重要公司协议价LNRLocalNegotiatedRate"当地"公司协议价RFPRequestforProposal合作协议申请FITFullyIndependentTraveler散客RRPRequestforProposal年度合约Consolidation合并SolicitedHotel初选酒店SolicitedHotel初选酒店（Non-SolicitedHotel落选酒店）USPUniqueSalePoints独特卖点Commission佣金Override奖励佣金LRALastRoomAvailability合约价房源保证ROHRunofHouse房型使用范围（和LRA联合使用）Allotment占房Cut-offDay占房取消通知限期BlackoutDate不适用时段MarketSegmentation细分市场BusinessMix业务构成MarketShare市场份额CompetitorSet竞争对手集RevparRevenuePerAvailable每间可卖房收益（RevPAR=TotalRoomRev房间总收入÷TotalAvailableRoom可卖房总数）MPIMarketPenetrationIndex出租率指数（市场渗透指数）（酒店平均出租率÷市场平均出租率）ARIAverageRateIndex平均房价指数（酒店平均房价÷市场平均房价）RGIRevenueGeneratedIndex收益指数（酒店每间可卖房收益Revpar÷市场Revpar）CTPContributiontoTradingProfit营业利润贡献（IHG营业利润贡献=IHG管理费+IHG奖励管理费；IHG管理费=酒店总收入合同约定的比率；IHG奖励管理费=酒店GOP合同约定比率。IHG洲际酒店集团）PMSPropertyManagementSystem酒店管理系统CRSCentralReservationSystem中央预订系统CROCentralReservationOffice中央预订机构GRSGlobalDistributionSystem全球分销系统LoyaltyProgram客户忠诚计划FFPFrequentFlyerProgram常客户计划KPIKeyPerformanceIndex主要业绩衡量指标ExistingKeyAccount重点客户HitlistAccount重点争取客户Dailyvisitnumberofsales每日销售拜访数量Dailyphonenumberofsales每日电话销售数量Volumebusinessleads潜在业务ENTentertainment宴请客户BEObanqueteventsoffice宴会MaterializationRatio每月成功率=（实际发生的业务数量÷获得的潜在业务数量）Newsletter酒店宣传册Flyer宣传单页DMDirectMarketing直投营销EDMElectronicDirectMarketing电子直投营销PDPplasmadisplaypanel等离子显示器LCDliquidcrystaldisplay液晶显示屏LEDlightemittingdiode发光二极管CARDEX客户档案系统FRONTOFFICE前厅NSNoSmoking不吸烟房SMSmoking吸烟房KBKingsizeBed大床房KPKDETExecutiveTower行政楼FVFrontView观景房HFHighFloor高楼层UGUpgrade升级客房C/ICheckIn入住C/OCheckOut离店LOSLengthofStay入住天数CCallCourtesyCall礼节电话ASAPAssoonaspossible尽快F/UFollowup跟进FYIForYourInformation供参考YESMAGIC（酒店总机）thefrontoffice前厅部register登记、注册RoomReservation客房预订处Book预订Confirm确认Counter柜台Doubleroom双人房Singleroom单人间Twinroom标准间Deluxesuite豪华套房Presidentialsuite总统套房Roomcharge房价Specialrate优惠价blockroom预留房HOUSEKEEPING客房部HSKPHousekeeping客房部DNDDoNotDisturb请勿打扰VDVacantDirty空的脏房VCVacantClean空的干净房F&BDEPARTMENT餐饮部IRDInRoomDining送餐部（一般：RoomService）SECURITYDEPARTMENT保卫部CCTVClosedCircuitTelevision闭路电视系统SECSecurity保卫部ENGINEERINGDEPARTMENT工程部ENGEngineering工程部ACAirConditioner空调OOOOutOfOrder维修房（n.已坏）HILTONWORLDWIDEGDMGlobalDatabaseManagement全球数据库管理SRPSpecialRatePlan特别房价计划LOSLengthofStay住宿时间EDDExtraordinaryDemandDates超长要求期GPMGuestProfileManager客人档案经理BGRBestGuestsArrivalsReport最佳客人到达报告',)